If you have general questions regarding COVID-19, please call the Ohio Department of Health at 1-833-427-5634 or visit https://coronavirus.ohio.gov

If you have questions or concerns about your health right now, call your healthcare provider or call 1-877-PPG-TODAY to reach a local provider.

If you have difficulty breathing at rest, call your nearest walk-in clinic or emergency room and tell them you’re on your way.


How CHWC is keeping patients safe from COVID-19


  • Staff and patients are screened upon entry to our facilities. Staff who have symptoms of COVID-19 (fever, cough, shortness of breath, sore throat, muscle aches, tiredness) are asked to stay home. Patients are asked to call ahead if they have fever, new cough, sore throat, tiredness, muscle aches or shortness of breath. This allows us to plan for their arrival and take infection prevention steps to keep everyone safe. We are prepared to quickly identify and treat patients with symptoms of COVID-19.
  • Patients/guests are required to wear a mask within our facilities. In addition to being screened upon entry to our facilities, patients are instructed to wear a cloth face covering or offered a facemask, if available.
  • Staff are equipped with proper personal protective equipment (PPE), and we are stressing the importance of hand hygiene, face coverings, respiratory hygiene and cough etiquette with patients and staff. Tissues, alcohol-based hand sanitizer and trash cans are provided in our waiting and treatment areas. Soap and water will continue to be available at all handwashing sinks and in restrooms.
  • We are continuing routine cleaning and disinfection procedures as recommended for protecting patients from COVID-19. Surfaces, supplies and equipment will continue to be thoroughly and properly disinfected or discarded.
  • We are limiting staff and visitors coming into our facilities. We are limiting non-essential staff entry into our facilities by exploring ways to provide care remotely (e.g. telehealth). We are restricting visitor access to only those essential for a patient’s care—such as: one parent/guardian per pediatric patient, one caregiver of a dependent adult patient and one visitor per OB patient in labor. Visitors will be screened for fever and symptoms of COVID-19 prior to entry.
  • We are staying up to date with the latest from the CDC. Thank you for everything you are doing to keep yourself and your loved ones safe. We will keep you informed about any new precautions we think are necessary, and please contact us with additional questions.

Download: print version document.



Helpful Information:



Fact Sheets for Healthcare Providers and Patients:

CHWC COVID-19 Cepheid Fact Sheet for Healthcare Providers

CHWC COVID-19 Cepheid Fact Sheet for Patients